MandM Direct FAQs

Welcome to the MandM Direct frequently asked questions section. If you can’t find the answer you’re looking for contact us now, we’re happy to help!

Just follow these easy steps. All you need is a printer.

  1. Visit our returns portal - https://mandmdirect.returns.international
  2. Enter your full order number in the designated box (e.g. 12345678).
  3. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'.
  4. Select which items you wish to return and the reason why. Unfortunately we don't offer exchanges. Please place another order if you require a different size.
  5. Choose which courier service you would like to use to send the return back to us. You can find your local drop-off point by clicking the link at the bottom of the page.
  6. Print your returns label and attach it to the parcel. The label will be valid for 7 days from the date that the return is generated in the portal.
  7. Returns can take up to 7 working days to process from the date they arrive at our warehouse. As soon as it has been processed you will receive an email to confirm.

Please make sure you ask for and retain your receipt as proof of your return, MandM Direct can't be held responsible for any items that may be damaged or go missing in transit.

Please note, returns postage will only be refunded if the goods are faulty or were sent incorrectly.

Please don't return items to us directly. Instead go to our returns portal https://mandmdirect.returns.international and follow the simple steps to return items to us.

We have a no quibble 28 day returns policy. We hope you love your items but if you're not happy for any reason you can return them to us within 28 days of receipt of parcel.

We've gone paperless! Visit our returns portal - https://mandmdirect.returns.international, enter your order details and follow the simple steps to return your items to us.

Unfortunately we do no longer offer product exchanges. If you return an unwanted item, we will issue a refund. Please place another order if you require a different size.

We know that you'll need to try the item on but please be careful not to leave any marks (e.g. make-up, deodorant) as we may not be able to accept it back if we believe it has been worn. Underwear, pierced earrings, and mens/boys or womens/girls swimwear are all non-returnable.

We’re sorry that you’ve received a faulty item – if you return the faulty item back to us for inspection and the issue is a production fault for example, we’ll send you out a replacement. Plus, we’ll cover the cost of any returns postage. You‘ll need to let us know within 48 hours of receipt of your parcel if there is a fault so we can resolve the problem for you quickly.

Returns can take up to 7 working days to be received back. Once received, we aim to process all returns within 7 working days. You'll receive an email to let you know once this is done and the refund is issued. Please allow 7 working days for the refund to reach your original payment method.

We keep our prices as low as possible so you can buy the biggest brands for the entire family – so if we were to introduce a free returns service, this would increase our prices.

For hygiene reasons unfortunately we can’t accept the following items back for a refund:

  • Underwear
  • Mens and boys swimwear
  • Womens and girls swimwear (if the protective sticker has been removed)
  • Pierced earrings
  • Toiletries and fragrances (if the protective wrapper has been removed)

It’s very unlikely that this would happen, but please keep your receipt as proof that you have returned your items to us. As we cannot be held responsible for any items that go missing you’ll need your receipt to be able to claim for your missing parcel from the courier.

Was the item a “multi-buy” purchase? If so you will only be refunded the proportionate value - see the example below:

'2 for £10 offer' Example

Saving:
Item 1 normal price = €5.99
Item 2 normal price = €7.99
Normal total item price: €13.98 (ex. del)
You pay £10 in our '2 for €10' offer (ex. del)
Saving of €3.98
If you need to return either or both items:
Item 1 will be refunded at €4.28
Item 2 will be refunded at €5.72
Total maximum refund = €10
MandM Direct

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