If you need to place a return, you can do so by purchasing a returns label for €10.99 and visiting the returns portal link below: https://mandmdirect.returns.international
Just follow these easy steps:
Please note, returns postage will only be refunded if the goods are faulty or were sent incorrectly.
Please don't return items to us directly. Instead go to our returns portal https://mandmdirect.returns.international and follow the simple steps to return items to us.
We have a no quibble 28 day returns policy. We hope you love your items but if you're not happy for any reason you can return them to us within 28 days of receipt of parcel.
We've gone paperless! Visit our returns portal - https://mandmdirect.returns.international, enter your order details and follow the simple steps to return your items to us.
Unfortunately we do no longer offer product exchanges. If you return an unwanted item, we will issue a refund. Please place another order if you require a different size.
We know that you'll need to try the item on but please be careful not to leave any marks (e.g. make-up, deodorant) as we may not be able to accept it back if we believe it has been worn. Underwear, pierced earrings, and mens/boys or womens/girls swimwear are all non-returnable.
We hate faulty items as much as you do.
As soon as you find a fault, please contact our Customer Service Team within 48 hours and include the following information:
Then return the faulty item back to us, we’ll refund the item as soon as we receive it back and cover the cost of any postage.
Returns can take up to 7 working days to be received back. Once received, we aim to process all returns within 7 working days. You'll receive an email to let you know once this is done and the refund is issued. Please allow 7 working days for the refund to reach your original payment method.
We keep our prices as low as possible so you can buy the biggest brands for the entire family – so if we were to introduce a free returns service, this would increase our prices.
For hygiene reasons unfortunately we can’t accept the following items back for a refund:
It’s very unlikely that this would happen, but please keep your receipt as proof that you have returned your items to us. As we cannot be held responsible for any items that go missing you’ll need your receipt to be able to claim for your missing parcel from the courier.
Was the item a “multi-buy” purchase? If so you will only be refunded the proportionate value - see the example below:
'2 for £10 offer' Example
|Item 1 normal price = €5.99|
|Item 2 normal price = €7.99|
|Normal total item price: €13.98 (ex. del)|
|You pay £10 in our '2 for €10' offer (ex. del)|
|Saving of €3.98|
|If you need to return either or both items:|
|Item 1 will be refunded at €4.28|
|Item 2 will be refunded at €5.72|
|Total maximum refund = €10|
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