MandM FAQs

Sorry, we’re unable to add or remove items from your order once the payment has been processed. You can cancel the contract for your order within 14 working days starting from the day after you receive your order.

If you need to cancel your order contact our Customer Services team. Please have your order number ready to help speed things up.

If the order has been dispatched to you prior to cancellation, you have a legal obligation to keep the products in your possession and to take reasonable care of them.

As a consumer, you always have legal rights in relation to products that are faulty or not as described. These legal rights aren’t affected by the above returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Unfortunately, in rare occasions a popular item might go out of stock when your order is being processed due to such high demand. In this instance a full refund will be issued for the item that has gone out of stock. Depending on your bank, it may take 3-5 days for the funds to return.

Absolutely, we use the 'Verified by Visa' and 'Secure by Mastercard' payment system, which gives the added safety step of your bank verifying the order.

You can also pay through Apple Pay on iOS devices with an Apple Pay account.

We take your security very seriously, and we’ve invested in a totally secure and safe website for you to shop. Once you checkout, we encrypt all your details using Internet standard encryption technology (TSL/SSL).

We can also assure you that we are PCI-DSS accredited. That stands for "Payment Card Industry Data Security Standards", and means that we have been independently audited and approved to safely manage credit card transactions. Last audit: July 2022.

If you have any questions about the online security of MandM, please email customerserviceseuro@mandmdirect.com.

There are no changes to the way you shop with us, with all the same deals being available for you to snap up before anyone else does. For our Irish customers, we are covering all EU import duty and taxes so there is no additional cost to our customers.

Sorry, we don't have any physical shops. Your mobile phone is effectively a store in your pocket. Put the kettle on and shop away without ever worrying about opening hours!

We’ve gone paperless! This means your dispatch note which includes order and returns information will be emailed to you instead of being in your parcel.

You’ll need to check your ‘Your order has been dispatched’ email, which is the email sent to you when your parcel has left our warehouse for your dispatch note.

Please refer to the size chart link next to the ‘add to basket’ button on each individual product page. If you have any further questions please contact customerserviceseuro@mandmdirect.com and we will be happy to help with your specific size query.

We update the stock levels on the MandM website regularly throughout the day to provide you with the most up-to-date stock information. When you select a size on a product there will be a 'low stock' or 'sold out' message if a size is almost gone or totally sold out.

Generally our business works on a 'once it’s gone, it’s gone' basis so we don’t tend to get more stock in once a product is sold out. However, you will be advised if we're expecting more stock by a message saying ‘coming soon’.

If you've received the wrong item in your order please contact our Customer Service Team within 48 hours and include the following information:

• Order Number
• The missing item's product name and code

Then return the incorrect item back to us - we'll cover the cost of any postage and issue you a refund for the missing item. Please visit our Returns page for more information on how to return an item.

If you're missing an item in your order please contact our Customer Service Team within 48 hours and include the following information:

• Order Number
• The missing item's product name and number

You’ll be issued a refund for the value of the missing item. As part of our on-going fraud prevention measures, a letter or email may be sent to you that requires signing before your refund can be issued.

We don't do discount codes. We sell big brands at sale prices every day. We already keep our prices as low as we can and pass on the savings to you, so there’s no need for promo codes. If you see a website offering an MandM discount code, it isn’t real.