MandM Direct FAQs

Welcome to the MandM Direct frequently asked questions section. If you can’t find the answer you’re looking for contact us now, we’re happy to help!

Covid-19 Information: Our deliveries run as normal, but our couriers offer contact-free deliveries.

Automatic Free Standard Delivery Over €75

Type
Cost

Standard Delivery

  • €4.99
  • FREE on orders over €75.
  • 5-7 working days.
    Delivery times may change during busy periods. See details in checkout.

Express Delivery

€6.99

  • 4 working days for delivery when ordered before 5pm.
  • Cut-off and delivery times may change during busy periods. See details in checkout.
  • We deliver Monday to Friday (excluding bank holidays).
  • You will receive a text or email on the day your delivery is due giving an estimated timeslot your parcel will arrive. Should the time be inconvenient you can rearrange an alternative date directly with the courier.

Unlimited Express Delivery

  • €12.99
  • FREE express delivery for one whole year.
  • 4 working days for delivery when ordered before 5pm.
  • Cut-off and delivery times may change during busy periods. See details in checkout.
  • Select Unlimited Express Delivery in checkout and receive next day delivery for a whole year at €12.99. Visit our Unlimited Express Delivery page for details.
  • We deliver Monday to Friday (excluding bank holidays).
  • You will receive a text or email on the day your delivery is due giving an estimated timeslot your parcel will arrive. Should the time be inconvenient you can rearrange an alternative date directly with the courier.
  • You will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned to the local depot for collection or re-delivery.

You’ll receive an email including your tracking information for your order as soon as it’s been dispatched. We’ll also send you email updates throughout the delivery process, so you know where your parcel is.

In order to be more environmentally friendly, your dispatch note which includes order and returns information will now be emailed to you instead of being in your parcel.

Unfortunately we’re currently unable to offer delivery to any PO Box addresses.

You can follow the progress of the nice, new items in your order by clicking or tapping through from your confirmation email. This will be updated at each stage by our courier. If the tracking says your parcel has been delivered and you haven’t received your parcel, please don’t hesitate to contact our Customer Service team.

If you’ve received the correct number of items, but one isn’t what you ordered – please let us know within 48 hours what should have been received instead. You’ll then need to return the wrong item letting us know if you’d like the correct item sent to you or if you’d like to receive a refund using your returns paperwork. As soon as we receive this we’ll get the correct item sent out or your refund actioned.

If you've placed your order with our standard delivery service then our couriers will try up to three separate delivery attempts to the address you've supplied. If you've placed an order with our express delivery service, you'll need to sign for your order, so if you're not at home when your delivery is expected it'll be returned for collection or re-delivery to the local depot for security reasons. Or, if you'd like to allocate a neighbour for your delivery simply add a note to the 'Special Delivery Instruction' tab during the checkout.

If you've placed your order with our standard delivery service you won't be required by our couriers to sign for your delivery. If you've placed your order with our express delivery service, you will be asked to sign for your delivery.

We know that you want your new gear quickly so we aim to process your order as soon as we get it to make sure you get your order delivered as soon as possible. So unfortunately, once the order has been processed we’re unable to amend your delivery address.

Yes, we absolutely can. Once you’ve filled out your billing address details in the checkout you’ll then be able to add an alternative delivery address. You just have to make sure you do this yourself before submitting your order; we can’t change this information once the processing has begun, unfortunately.

We'll send you an email once your parcel has been despatched and is on its way to you and then another email when it's been delivered. If you've selected express delivery and have supplied your mobile number, you'll receive a text on the day of your delivery is due giving you an estimated 2 hour timeslot for delivery.

Don't forget, you can also track your parcel by clicking on the link sent in your confirmation email!

We deliver to Ireland and over 20 countries worldwide and have a number of local language and currency sites; so check out our International page to see if we can deliver some new and exciting items to you!

If you’re missing an item from your order, let us know within 48 hours. You’ll be offered to have the missing item sent to you separately or to receive a refund. As part of our on-going fraud prevention measures, a letter or email may be sent to you and requires signing before your missing item will be sent out.

At MandM Direct we strive to make that all our customers receive the highest standard of service throughout their shopping experience and work hard to ensure that all orders are processed and delivered to you as soon as possible. If you’re unhappy with the level of service you have received, please contact us to let us know to see how we can help – we appreciate your feedback and will pass it on to the relevant courier company.

MandM Direct

We notice you are using an old internet browser. Our website is optimised for more up to date browsers. Updating your browser will  greatly improve your shopping experience!

Be the first to hear about our best deals, biggest savings & newest arrivals by signing up to our emails today!