MandM Direct FAQs

You’ll receive an email including your tracking information for your order as soon as it’s been dispatched. We’ll also send you email updates throughout the delivery process, so you know where your parcel is.

In order to be more environmentally friendly, your dispatch note which includes order and returns information will now be emailed to you instead of being in your parcel.

Unfortunately we’re currently unable to offer delivery to any PO Box addresses.

You can follow the progress of the nice, new items in your order by clicking or tapping through from your confirmation email. This will be updated at each stage by our courier. If the tracking says your parcel has been delivered and you haven’t received your parcel, please don’t hesitate to contact our Customer Service team.

If you've received the wrong item in your order please contact our Customer Service Team within 48 hours and include the following information:

• Order Number
• The missing item's product name and code

Then return the incorrect item back to us - we'll cover the cost of any postage and issue you a refund for the missing item. Please visit our Returns page for more information on how to return an item.

If you've placed your order with our standard delivery service then our couriers will try up to three separate delivery attempts to the address you've supplied. If you've placed an order with our express delivery service, you'll need to sign for your order, so if you're not at home when your delivery is expected it'll be returned for collection or re-delivery to the local depot for security reasons. Or, if you'd like to allocate a neighbour for your delivery simply add a note to the 'Special Delivery Instruction' tab during the checkout.

If you've placed your order with our standard delivery service you won't be required by our couriers to sign for your delivery. If you've placed your order with our express delivery service, you will be asked to sign for your delivery.

Yes, we absolutely can. Once you’ve filled out your billing address details in the checkout you’ll then be able to add an alternative delivery address. You just have to make sure you do this yourself before submitting your order; we can’t change this information once the processing has begun, unfortunately.

We'll send you an email once your parcel has been despatched and is on its way to you and then another email when it's been delivered. If you've selected express delivery and have supplied your mobile number, you'll receive a text on the day of your delivery is due giving you an estimated 2 hour timeslot for delivery.

Don't forget, you can also track your parcel by clicking on the link sent in your confirmation email!

If you have a delivery address outside of Ireland, you’ll be glad to hear that we deliver to over 25 countries worldwide and have a number of local language and currency sites. Check out our international sites for more information.

Please be aware that free delivery over €100 is only available on deliveries to Ireland. You can find a full list of our international shipping times and costs below.

If you're missing an item in your order please contact our Customer Service Team within 48 hours and include the following information:

• Order Number
• The missing item's name and number

You’ll be offered a refund for the value of the missing item. As part of our on-going fraud prevention measures, a letter or email may be sent to you that requires signing before your refund can be issued.

At MandM Direct we strive to make that all our customers receive the highest standard of service throughout their shopping experience and work hard to ensure that all orders are processed and delivered to you as soon as possible. If you’re unhappy with the level of service you have received, please contact us to let us know to see how we can help – we appreciate your feedback and will pass it on to the relevant courier company.