MandM Direct FAQs

Welcome to the MandM Direct frequently asked questions section. If you can’t find the answer you’re looking for contact us now, we’re happy to help!

Automatic Free Standard Delivery Over €75

Service Days to deliver Cost
Standard Delivery3 working days€5.99

We deliver Monday to Friday and you’ll receive a text/email on the day your delivery is due giving you an estimated 2 hour timeslot for delivery. If this time isn’t convenient, you can rearrange an alternative date and time directly with our courier. If you haven’t supplied your mobile number or email you won’t be sent a timeslot.

Please note you’ll need to sign for your order with this service, if no-one is around to sign for your parcel it’ll be returned for collection or re-delivery to the local depot for security reasons.

If you have any questions about the delivery of your order, please email or call our customer services helpline on +44 1568 61 83 53

*This is a UK telephone number, calls will be charged at your international rate.

You’ll receive an email including your tracking information for your order as soon as it’s been dispatched. We’ll also send you email updates throughout the delivery process, so you know where your parcel is.

In order to be more environmentally friendly, your dispatch note which includes order and returns information will now be emailed to you instead of being in your parcel.

Unfortunately we’re currently unable to offer delivery to any PO Box addresses.

You can follow the progress of the nice, new items in your order by clicking or tapping through from your confirmation email. This will be updated at each stage by our courier. If the tracking says your parcel has been delivered and you haven’t received your parcel, please don’t hesitate to contact our Customer Service team.

If you’ve received the correct number of items, but one isn’t what you ordered – please let us know within 48 hours what should have been received instead. You’ll then need to return the wrong item letting us know if you’d like the correct item sent to you or if you’d like to receive a refund using your returns paperwork. As soon as we receive this we’ll get the correct item sent out or your refund actioned.

You'll need to sign for your order with this service, so if you’re not at home when your delivery is expected it will be returned for collection or re-delivery to the local depot for security reasons. Or, if you’d like to allocate a neighbour for your delivery simply add a note to the 'Special Delivery Instruction' tab during the checkout.

Yes, you will be asked to sign for your delivery.

We know that you want your new gear quickly so we aim to process your order as soon as we get it to make sure you get your order delivered as soon as possible. So unfortunately, once the order has been processed we’re unable to amend your delivery address.

Yes, we absolutely can. Once you’ve filled out your billing address details in the checkout you’ll then be able to add an alternative delivery address. You just have to make sure you do this yourself before submitting your order; we can’t change this information once the processing has begun, unfortunately.

If you’ve supplied your mobile number you will receive a text on the day your delivery is due giving you an estimated 2 hour timeslot for delivery. We’ll also send you an email once your parcel has been despatched and is on its way to you and then another email when it has been delivered.

Don’t forget, you can also track your parcel by clicking on the link sent in your confirmation email!

We deliver to Ireland and over 20 countries worldwide and have a number of local language and currency sites; so check out our International page to see if we can deliver some new and exciting items to you!

If you’re missing an item from your order, let us know within 48 hours. You’ll be offered to have the missing item sent to you separately or to receive a refund. As part of our on-going fraud prevention measures, a letter or email may be sent to you and requires signing before your missing item will be sent out.

At MandM Direct we strive to make that all our customers receive the highest standard of service throughout their shopping experience and work hard to ensure that all orders are processed and delivered to you as soon as possible. If you’re unhappy with the level of service you have received, please contact us to let us know to see how we can help – we appreciate your feedback and will pass it on to the relevant courier company.