MandM Direct FAQs

Welcome to the MandM Direct frequently asked questions section. If you can’t find the answer you’re looking for contact us now, we’re happy to help!

There are multiple ways you can get in contact with us. From dropping us an email to sending us a Tweet. Find your preferred way of contact below...

We will endeavour to respond to your email within 48 hours. (excluding public holidays)

Our Opening Hours are:
Monday - Friday 9am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Opening hours may vary during UK bank holidays.

Due to Covid-19 all our office-based employees are working from home, so we can only be contacted via email.

For any questions please email: customerserviceseuro@mandmdirect.com

To help us to help you quickly please include as much information as possible in your email, in particular your customer number and/or order number where you have it.

We will endeavour to respond to your email within 48 hours. (excluding public holidays)

Like MandM Direct?

Head over to our Facebook page to find our latest favourite styles, top picks and exclusive first looks before they land online.

Tell us @MandMDirect about your favourite trainers, send us a link to something on your wish list or even just say hi.

Have a query about a product or order? Our customer service team are on hand to help answer any questions you may have. Drop them a tweet @MandMDirect.

For any PR enquiries, please contact our Social Media and PR Team.

MandM Direct Head Office Address

If you would like to contact us by post, please send any inquiries to the following address:

MandM Direct
Clinton Road
Leominster
Herefordshire
HR6 0SP

Please note:

This address cannot be used for returning MandM Direct purchases.

If you are wanting to return an item, please use our returns portal.

If you would like more information on how to return an item, please see our returns FAQs.

Be the first to hear about our best deals, biggest savings and newest arrivals by signing up for our emails today!