MandM Direct FAQs

Welcome to the MandM Direct frequently asked questions section. If you can’t find the answer you’re looking for contact us now, we’re happy to help!

There are multiple ways you can get in contact with us. From dropping us an email to sending us a Tweet. Find your preferred way of contact below...

We will endeavour to respond to your email within 48 hours. (excluding public holidays)

For any questions please email: customerserviceseuro@mandmdirect.com

To help us to help you quickly please include as much information as possible in your email, in particular your customer number and/or order number where you have it.

We will endeavour to respond to your email within 48 hours. (excluding public holidays)

Customer Service queries call +44 (0) 1568 61 83 53

Overseas customers call +44 (0) 1568 61 83 53 **

Customer Service queries call +44 (0) 1568 61 83 53

Our opening hours are

Monday to Friday 9am to 7pm
Saturday 9am to 5pm
Sunday 10am to 4pm
Public Holidays 10am to 4pm

Please note that on occasion calls may be recorded for training purposes.

Calls to this number will be charged at your international rate.

Post to: MandM Direct Ltd, Customer Contact Centre, Clinton Road, Leominster, Herefordshire, HR6 0SP

Please do not use this address to return items to us.

Our returns address is: Returns Department, MandM Direct, Moreton Business Park, Moreton-on-Lugg, Hereford, HR4 8DS, United Kingdom

Like MandM Direct?

Head over to our Facebook page to find our latest favourite styles, top picks and exclusive first looks before they land online.

Tell us @MandMDirect about your favourite trainers, send us a link to something on your wish list or even just say hi.

Have a query about a product or order? Our customer service team are on hand to help answer any questions you may have. Drop them a tweet @MandMDirect.

For any PR enquiries, please contact Steph Cox.

Extended Christmas Returns. Buy now, return after Christmas Extended Christmas Returns. Buy now, return after Christmas